You might see this error when you try to activate Office for Mac:
Aug 22, 2019 OfficeLicenseDiagnostic can be run by an admin to collect Office licensing related data for the Microsoft Office licensing team to analyze to help determine root cause of licensing related issues on customer devices. As said before, Office for Mac include several apps, and you will need to uninstall any of them one by one, which may take a little more time to repeat the same uninstall steps. If you want to get rid of Microsoft Office apps as quickly as possible, we suggest you to utilize a professional tool. Dec 07, 2016 Uninstall Office for Mac 2016 Volume License. Running latest version of Office for Mac 2016 as of this writing, on MacOS Sierra. I've installed a Volume Licensed version of Office, but am lacking features of o365 and would like to remove the VL to log into o365. Jul 11, 2019 After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts. If you need to reinstall Office, select the version you want to install and follow those steps: Office 365, Office 2019, Office 2016, Office 2013, Office 2010, or Office 2007. Jun 04, 2019 Applies to: Office for Mac, Office 2019 for Mac, Office 2016 for Mac. To use Office for Mac in your organization, it needs to be activated. How you activate Office for Mac depends on whether your organization has an Office 365 plan or has a volume license agreement. Previously, we explained how to uninstall Microsoft Word on a Mac. If you need to uninstall the whole set of Microsoft Office apps, then this article will help you to do that both quickly and safely. Today we will share two ways to uninstall Microsoft Office on a Mac: manually and using an Office uninstaller tool.
Office Mac License Removal Tool
The system requires that you sign on to a valid account. The error code is: 0xD000000C
Troubleshoot error code 0xD000000C on Office for Mac
- Make sure the internet is working on the Mac you're trying to install on. You can do this by opening your internet browser and going to www.microsoft.com. If the page loads, your internet connection is working.
- Quit out of all Office apps.
- Download and run the License removal tool to remove all the Office keychain entries.
- Start any Office app again and follow the activation prompts.
Are you using a network account?
If you've signed in to your Mac using a Network account such as Open directory accounts, this error may occur because Office for Mac can't write your credentials into the keychain as it is 'read-only.'
- If you are signed in with a network account, sign out and sign back in with your local user account. Try activation again.
- If you don't have a local user account, you must create one:
- From the Apple menu, select System Preferences > Users & Groups.
- Select Click the lock to make changes, and type your password. Select Unlock.
- Select +, and then fill in the new account information, and then select Create User.
- Log into your local user account and activate again.
Contact support
If you're still having issues with activating Office for Mac, please contact Microsoft support.
This article is written and maintained by Matt Philipenko, Sr Premier Field Engineer.
It's very common for users to switch devices or for an enterprise to add or change Microsoft Office 365 tenants. Another scenario is when enterprise organizations roam licenses or credentials to simplify the sign- in process. After an Office 365 user is activated, there are multiple locations that must be cleared to reset the application to a clean state.
Step 1: Remove Office 365 license for subscription -based installations
Note
If Shared Computer Activation (SCA) is enabled and running, you should not see any product keys installed when you follow this procedure. However, if you are trying to set up SCA on a computer, make sure that you first clean up any existing keys.
To remove the Office 365 license, follow these steps:
- Run the following cscript command:NoteThe opss.vbs script is in the Program FilesMicrosoft OfficeOffice16 folder. If you installed the 32-bit version of Office on a 64-bit operating system, the script is in the Program Files (x86)Microsoft OfficeOffice16 folder. Before you run the 'ospp.vbs' command, you may have to change to the correct directory by using one of the following commands, based on your Office versions:
cd C:Program Files (x86)Microsoft OfficeOffice16
cd C:Program Files/Microsoft Office/Office16
The 'ospp.vbs' command generates a report of the current licenses that are in use. The output resembles the following example:NoteYou might see multiple licenses in the report. However, if the output contains a 'No installed Product Keys' message after you runospp.vbs /dstatus
, you can skip 'Step 2: Remove cached identities in HKCU registry' and go to Step 3. - Note the value for Last 5 characters of installed product key.
- Run the following command:For example:Repeat the command if it is necessary until all keys are removed.If the output contains a 'product key uninstall successful' message, you can close the Command Prompt window and go to Step 2.
Step 2: Remove cached identities in HKCU registry
Warning
Follow the steps in this section carefully. Serious problems can occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
In Registry Editor, locate the following registry:
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentityIdentities Programs similar to microsoft access for mac.
Remove all the identities under the Identities registry entry.
Note
If you have Shared Computer Licensing enabled, remove the same identities from the registry HKEY_USERSThe user's SID.
Step 3: Remove the stored credentials in Credential Manager
- Open Control Panel > Credential Manager.
- Remove all Windows credentials that are listed for Office16. To remove the credentials, select the drop-down arrow and then select Remove.
For Shared Computer Licensing scenarios, you must remove the tokens and identities that are listed as follows:
AppdatalocalMicrosoftOffice16.0Licensing
Step 4: Clear persisted locations
Clear the following persisted locations:
Credential Manager
- AppdataRoamingMicrosoftCredentials
- AppdataLocalMicrosoftCredentials
- AppdataRoamingMicrosoftProtect
- HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage System Provider
Office 365 activation tokens and identities
- AppdatalocalMicrosoftOffice16.0Licensing
- %localappdata%MicrosoftOfficeLicenses (Microsoft 365 Apps for enterprise version 1909 or later)
- HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity
- HKEY_USERSThe user's SIDSoftwareMicrosoftOffice16.0CommonIdentity
These steps reset the activation state for Microsoft 365 Apps for enterprise. After the locations are cleared, the activation flow will represent an initial activation.
The four steps can be automated by using a script. To do this, copy the following content, save the content as a .vbs file, and then run the .vbs file.